To reset your password, please follow these steps:

1. 1Go to the home page of the website/app by accessing this link: https://testbuddy.app/myaccount/.
2. Look for the “Lost your password” option on the page and click on it. This will typically be found near the login or sign-in area.
3. You will be redirected to a password reset page. Enter your email address when you signed up or purchased the course.
4. After entering your email address, a password reset link will be sent to your email inbox. Please check your email and locate the message.
5. Click on the password reset link within the email. This will direct you to a page to create a new password.
6. Follow the password reset page instructions to enter and confirm your new password.
7. Once you have successfully reset your password, refresh the home page of the website/app.
8. Sign in again using your newly reset password.

You can reset your password and regain access to your account by following these steps. If you encounter any difficulties or have further questions, please don’t hesitate to contact our customer support team.

If you’re experiencing a 404 error when trying to sign in to the website, here are a few troubleshooting steps you can try:

Clear your cache: Clearing your browser cache can often resolve display issues. Go to your browser’s settings and find the option to clear cache and browsing data. Once cleared, try accessing the course again and see if the images appear.

How to clear cache and cookies on mobile phone:

Android:

1. Open the “Settings” app on your Android device.
2. Look for and select “Apps” or “Application Manager” (the name may vary depending on your device).
3. Find and tap on your web browser app (e.g., Google Chrome, Mozilla Firefox).
4. In the app settings, you should see options like “Storage” or “Storage & cache.” Tap on it.
5. Look for “Clear cache” and tap on it to clear the cached data.
6. To clear cookies, you might have to go back to the browser app settings and look for an option like “Privacy” or “Site data.” There, you can find the option to clear cookies or browsing data.

iOS (iPhone or iPad):

1. Open the “Settings” app on your iOS device.
2. Scroll down and tap on “Safari” (for the default browser) or the browser you are using (e.g., Chrome, Firefox).
3. Scroll down again and tap on “Clear History and Website data.
4. Confirm the action when prompted.

Clearing Cache and Cookies on Google Chrome (Android and iOS):

1. Open the Google Chrome app on your mobile device.
2. Tap the three vertical dots (Menu button) in the top right corner of the screen.
3. From the dropdown menu, select “Settings.
4. In the Settings menu, tap on “Privacy & Security.
5. Look for the option called “Clear the browsing data” or “Clear browsing history.
6. You’ll be presented with a list of data types to clear. Make sure to select “Cache” and “Cookies, site data” or similar options.
7. You may choose the time range for which you want to clear the data (e.g,. Last hour, Lat 24 hours, Last 7 days, All time). If you want to clear the cache and cookies completely, select “All time.”
8. Tap “Clear data” or “Clear Browsing Data” (the specific wording may differ).

Sometimes, compatibility issues between the website and your current browser can cause image display problems. Try accessing the course using a different browser to see if the images load properly.

Refresh the page: Occasionally, a simple page refresh can fix temporary display issues. Press the refresh button on your browser or use the keyboard shortcut (F5 or Command+R) to reload the course page and check if the images show up correctly.

Use a different device: If you have access to another device, such as a smartphone, tablet, or computer, try accessing the course on that device. This will help determine if the issue is specific to the device or browser you were initially using.

Furthermore, if you are using an app, ensure that your internet connection is stable when viewing the course and videos. A weak or intermittent internet connection can affect the loading and display of images. Consider connecting to a reliable Wi-Fi network or using a cellular data connection with strong signal strength.
If none of these options resolves the issue, please reach out to our customer support team for further assistance

If you need clarification on your username, don’t worry! Usually, the email address you used during the purchase process serves as your username. It’s a common practice for online platforms to utilise the email address as the username for user identification and login purposes. Therefore, you can use the email address associated with your purchase as your username when accessing the platform or logging into your account. If you encounter any issues or need further assistance retrieving your username, please get in touch with the platform’s customer support team.

To sign into your account, please follow these steps:

1. Go to the TestBuddy.app website.
2. Look for the “Sign In” button, usually located at the top right corner of the page.
3. Click on “Sign In” to access the login page.
4. On the login page, enter the email address associated with your account.
5. Input your password in the designated field. Please ensure that you enter it accurately, as passwords are case-sensitive.
6. Once you have entered your email and password, click the “Sign In” button to proceed.

If you need to remember your login details, kindly check the email you received after purchasing the course. It should contain important information regarding your account, including login instructions and any additional steps to recover your password if needed. If you continue to experience issues signing into your account or require further assistance, please get in touch with our customer support team.

If you don’t know your password, don’t worry! You can easily reset it by following these steps:

1. Go to the sign-up or login page on our website or App.
2. Look for the “Forgot Password” option or link.
3. Click on the “Forgot Password” link, and it will redirect you to a password reset page.
4. On the password reset page, enter your username or email address associated with your account. 
5. Submit the request and a password reset link will be sent to your email address.

Please check your email inbox (including your spam or junk folder) for the password reset email. Click on the link in the email, which will direct you to a page to create a new password for your account. If you encounter any issues during the password reset process or have any further questions, please feel free to reach out to our customer support team.

If you wish to change your payment method on your Testbuddy account, here are the steps you can follow:

1. Log in to your Testbuddy account.
2. On the left side of the screen, locate and click the “Dashboard” button.
3. On the dashboard page, look for the drop-down button on the right side of the menu and click on it.
4. From the drop-down menu, select “Payment Methods.”
5. On the payment methods page, you should see an option to “Add Payment Method.” Click on this button to add your new card details.
6. Enter the necessary information for your new card, such as the card number, expiration date, and CVV code.
7. Once you have added your new card, locate the entry for your old card and click on the “Delete” button to remove it from your payment methods.

By following these steps, you can change your Testbuddy account’s payment method, replacing the old card with your new one. If you encounter any issues or require further assistance during this process, please don’t hesitate to contact Testbuddy’s customer support team.