We’re sorry to hear about the trouble with your payment. Often, when a card is declined after multiple attempts, it may be due to a security block from your bank.

We recommend contacting your bank or card issuer to check if any restrictions or security measures in place could be blocking the transaction. Once confirmed, please try again, and let us know if you encounter any further issues. We’re here to help!

Deleting your account or removing the app does not automatically cancel your subscription. To stop recurring charges, you must cancel your subscription directly through your account settings or the platform where you initially subscribed (such as the App Store or Google Play Store). This ensures that all future payments are cancelled and no further charges will be made.

If you ordered on the website:

Log in to your RouteBuddy account on the website. Click “Menu” > “My Orders.”
Click “View” on the related subscription.
Press “Cancel.”

If you ordered on the App:

IOS:

• Open Settings.
• Tap your Apple ID.
• Select “Subscriptions.”
• Tap the subscription you want to cancel.
• Press “Cancel Subscription” and follow the on-screen instructions.
• Confirm cancellation when prompted.

Android:

• Open Google Play Store.
• Tap the three horizontal lines and select “Account.”
• Choose “Subscriptions.”
• Select the subscription to cancel.
• Tap “Cancel Subscription” and confirm.

IOS
It seems that the issue you’re experiencing, where RouteBuddy is showing as unavailable in your country or location, may be due to your iCloud settings not being set to the UK. This can sometimes happen if the phone was purchased or set up in a different country or if you’ve travelled and your location still needs to be updated.
To fix this, you can follow these simple steps to change your iCloud location to the UK:

1. On your device, go to Settings.
2. Tap on your Apple ID at the top of the screen.
3. Select Media & Purchases, then tap View Account.
4. Scroll down and select Country/Region.
5. Tap on Change Country or Region, and from the list, select United Kingdom.
6. Agree to the terms and conditions.
7. If prompted, update your payment method to one that is valid in the UK.

Please visit the official Apple Support page by clicking here for a detailed step-by-step guide.

Once your iCloud location is updated, you can download and access RouteBuddy without any issues.

Android

If you are using an Android phone, here are the steps to change your location:

1. On your Android device, open the Google Play Store app.
2. At the top right, tap the profile icon.
3. Tap Settings  > General  > Account and device preferences>  Country and Profiles.
4. Tap the country where you want to add an account.
5. Follow the on-screen instructions to add a payment method for that country.

For a detailed version of these steps, please visit Google Play Help.

We strive to keep our driving test routes as up-to-date and comprehensive as possible. If you can’t find your test centre on the app, please let us know which one you’re looking for so we can check.

 Answer: No problem! Just follow these quick steps:

1. Go to https://routebuddy.co.uk/
2. Click on “Forgot your password?” below the login form
3. Enter the email address you used to sign up
4. Check your inbox for a password reset email (be sure to check your spam/junk folder too)
5. Click the link in the email and create your new password

Still need help? Contact us at  Contact Us and we’ll be happy to assist you!

Answer: Don’t worry it’s a quick fix! Here’s what to do:

1. Open the RouteBuddy app on your iPhone or Android device

    

2. On the login screen, tap “Lost your password?”

    

3. Enter the email address you used to sign up

    

4. Check your inbox (and spam/junk folder) for the password reset email

    

5. Tap the link in the email and set a new password

The RouteBuddy trial lasts for 7 days. After the trial period ends, the subscription automatically renews at £12.99 for one month unless cancelled by the user before the renewal date. You can cancel at any time to prevent future payments.

If you cancelled after the renewal date, the payment may have already been processed. Cancellations stop future payments, but they don’t refund charges that have already been processed.

Please check whether your subscription was cancelled in your Subscriptions section of your iOS or Android settings. If it shows as cancelled, you may have a duplicate order—one through the app and another through the website—where one subscription is still active.

Please refer to “How do I cancel my subscription?” in the FAQ for instructions on cancelling your subscription on the website. If you’re unsure, please contact our support team with your email address, and we’ll verify it for you.

If you entered the wrong email address, you won’t receive email needed to complete your account setup. To fix this, log into your website account (if possible) and go to Account Details to update your email to the correct one. After updating, please change your password as well.

Then, use your updated login details to sign into the RouteBuddy App and access your premium account.

If you’re unable to log in to make these changes, please contact us and we’ll help you further.