To download the TestBuddy app, follow these steps:

For iOS (iPhone/iPad):

1. Open the App Store on your iOS device.
2. Search for “TestBuddy” using the search bar.
3. Locate the TestBuddy app in the search results.
4. Tap the “Get” or “Download” button on the TestBuddy app.
5. Authenticate with your Apple ID or use Touch ID/Face ID if prompted.
6. The App will begin downloading and installing on your device.

For Android (Google Play Store):

1. Open the Google Play Store on your Android device.
2. In the search bar, type “TestBuddy”.
3. Find the TestBuddy app in the search results.
4. Tap on the TestBuddy app listing.
5. Select the “Install” button to begin the download and installation process.
6. Once installed, you can open the TestBuddy app from your device’s app drawer.

Please note that availability may vary depending on your region and device compatibility. Ensure that you have a stable internet connection while downloading the App.

If you’re experiencing a 404 error when trying to sign in to the website, here are a few troubleshooting steps you can try:

Clear your cache: Sometimes, cached data can cause issues with website functionality. Clearing your browser’s cache can help resolve this problem. You can find this option in your browser’s settings or preferences menu.

Here’s how to clear your browser’s cache:

1. On the top left side of your computer, you will see the padlock icon beside the url; click that.
   
   
   
   
   
2. Next, click on Cookies;
   
   
   
   
3. Next, click and remove everything that has something to do with TestBuddy.
   
   
   
   

Use another browser: If clearing the cache doesn’t work, try accessing the website using a different browser. Different browsers may handle website errors differently, so switching to another browser can help identify if the issue is specific to your current browser.

Refresh the page: A temporary glitch or network hiccup could be causing the 404 error. Simply refreshing the page may resolve the issue. Use the refresh button on your browser or press F5 on your keyboard to reload the page.

Use a different device: Try accessing the website from a different device, such as a smartphone or tablet. This can help determine if the issue is isolated to your current device or if it persists across multiple devices. If you’ve tried these steps and are still encountering the 404 error, it may indicate a problem with the website itself. In such cases, contacting the website’s customer support or technical team would be the next appropriate step.

If you’ve tried these steps and are still encountering the 404 error, it may indicate a problem with the website itself. In such cases, contacting the website’s customer support or technical team would be the next appropriate step.

If you are experiencing issues with the course and videos not working on the App, please try the following options to address the problem:

Clear cache: Clearing the App’s cache can help resolve any temporary data or storage issues. You can find this option in your App’s settings or preferences menu. Clearing the cache will not affect your progress or account information.

Use your mobile browser or PC: If the App continues to have difficulties, you can try accessing your account using your mobile browser or a PC. Visit the website https://testbuddy.app/ and log in to your account. This alternate method may provide a more stable viewing experience for the course and videos.

Update the App: Ensure that you have the latest version of the App installed on your device. App updates often include bug fixes and improvements that can resolve course and video playback issues. Check your app store for any available updates and install them if necessary.

Close and relaunch the App: Sometimes, simply closing and relaunching the App can help resolve temporary glitches. Close the App completely, then reopen it to see if the course and videos function properly.

If the issue persists after trying these options, please get in touch with our customer support team for further assistance.

If you’re experiencing slow performance with the App, we apologise for the inconvenience. Here are some troubleshooting options you can try to address the issue:

1. Ensure a stable internet connection: Slow app performance can sometimes be attributed to a weak or unstable internet connection. Make sure that your internet connection is reliable, and consider switching to a different network or connecting to a stronger Wi-Fi signal.
2. Clear cache: App performance can improve by clearing the cache, which may contain temporary files that could impact its speed. Go to your device’s settings, locate the App’s settings, and clear its cache. This often helps resolve performance issues.
3. Access your account through a mobile browser or PC: If the App continues to exhibit slow performance, you can try accessing your account using a mobile browser or on a PC. Open your preferred browser and visit the website: https://testbuddy.app/. Log in to your account using your credentials to access the course and videos.
4. Update the App: Ensure that you have the latest version of the App installed on your device. Developers often release updates to address performance issues and enhance the overall user experience. Check your device’s app store for updates and install them accordingly.
5. Close and relaunch the App: Sometimes, simply closing and relaunching it can help improve its performance. Close the App completely, wait a few seconds, and reopen it. This can refresh the App and resolve any temporary glitches.

If you have tried these options and are still experiencing slow app performance, please get in touch with our customer support team for further assistance.

We apologise for the inconvenience you are experiencing with accessing the course in the App. To resolve this issue, please ensure that the email address you used to sign up for the App is the same one you provided during the course purchase. It’s essential to use the same email address for synchronisation purposes.

If you have confirmed that the email addresses match and you still encounter the “locked” message, we recommend accessing your account through a mobile browser or a PC for now. This will allow you to continue accessing the course content while we work on fixing the issue within the App.

Rest assured, our team is actively working to resolve the app-related issue as quickly as possible, and we apologise for any inconvenience caused. If you have any further questions or need assistance accessing the course materials, please don’t hesitate to contact our customer support team.