We are unsure of your device and printer setup, although we have found some YouTube videos that might help you. https://www.youtube.com/watch?v=BVmuSGKJ_CI

If you ordered multiple vouchers for the same learner, please note that each voucher will have the same number. The unique voucher number represents the total voucher amount rather than individual vouchers.

To access the total voucher amount, you can simply reprint the voucher you received. The printed voucher will reflect the complete value of all the vouchers you purchased for the learner. This way, you can utilise the entire voucher amount during redemption.

If you have any further questions or concerns regarding the number of vouchers received or need assistance with reprinting, please don’t hesitate to contact our customer support team. We are here to help and ensure you have a smooth experience redeeming the vouchers for the learner.

Yes, you can edit your voucher. We charge an administrative fee for manually editing your voucher and emailing it to you. For more details, please click this link.