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RouteBuddy Knowledgebase

RouteBuddy

We’re sorry to hear about the trouble with your payment. Often, when a card is declined after multiple attempts, it may be due to a security block from your bank.

We recommend contacting your bank or card issuer to check if any restrictions or security measures in place could be blocking the transaction. Once confirmed, please try again, and let us know if you encounter any further issues. We’re here to help!

Deleting your account or removing the app does not automatically cancel your subscription. To stop recurring charges, you must cancel your subscription directly through your account settings or the platform where you initially subscribed (such as the App Store or Google Play Store). If you subscribed through the website, please log in to your account and cancel your subscription there. This ensures that all future payments are cancelled and no further charges will be made.

Here’s how to cancel your subscription. If you subscribed to the app, follow these steps:

iOS:

  1. Open Settings.
  2. Tap your Apple ID.
  3. Select “Subscriptions.”
  4. Tap the subscription you want to cancel.
  5. Press “Cancel Subscription” and follow the on-screen instructions.
  6. Confirm cancellation when prompted.

Android:

  1. Open Google Play Store.
  2. Tap the three horizontal lines and select “Account.”
  3. Choose “Subscriptions.”
  4. Select the subscription to cancel.
  5. Tap “Cancel Subscription” and confirm.

 

If you ordered on the website:

  1. Log in to your RouteBuddy account.
  2. Click “Menu” > “My Orders.”
  3. Click “View” on the related subscription.
  4. Press “Cancel.”

IOS
It seems that the issue you’re experiencing, where RouteBuddy is showing as unavailable in your country or location, may be due to your iCloud settings not being set to the UK. This can sometimes happen if the phone was purchased or set up in a different country or if you’ve travelled and your location still needs to be updated.
To fix this, you can follow these simple steps to change your iCloud location to the UK:

  1. On your device, go to Settings.
  2. Tap on your Apple ID at the top of the screen.
  3. Select Media & Purchases, then tap View Account.
  4. Scroll down and select Country/Region.
  5. Tap on Change Country or Region, and from the list, select United Kingdom.
  6. Agree to the terms and conditions.
  7. If prompted, update your payment method to one that is valid in the UK.

Please visit the official Apple Support page by clicking here for a detailed step-by-step guide.

Once your iCloud location is updated, you can download and access RouteBuddy without any issues.

Android

If you are using an Android phone, here are the steps to change your location:

  1. On your Android device, open the Google Play Store app.
  2. At the top right, tap the profile icon.
  3. Tap Settings  > General  > Account and device preferences>  Country and Profiles.
  4. Tap the country where you want to add an account.
  5. Follow the on-screen instructions to add a payment method for that country.

For a detailed version of these steps, please visit Google Play Help.

We strive to keep our driving test routes as up-to-date and comprehensive as possible. If you can’t find your test centre on the app, please let us know which one you’re looking for so we can check.

It looks like your account hasn’t been fully set up yet.
 
To create your account on the app, you’ll need to set your password using the email that was sent to you after your purchase. The subject line of this email is “Your RouteBuddy account has been created!”
 
Once you create your password from that email, our app system will recognise your account, as it was originally created through the website when you made your purchase.
 
Please check your inbox (and spam/junk folder just in case) for that email and follow the instructions to set your password. If you still have trouble, let us know and we’ll be happy to help.
RouteBuddy can only be logged in on one device at a time. Since you’d previously logged in on your new phone, the system had registered it as your active device.
 
Please contact us to assist you.

 Answer: No problem! Just follow these quick steps:

  1. Go to https://routebuddy.co.uk/
  2. Click on “Forgot your password?” below the login form
  3. Enter the email address you used to sign up
  4. Check your inbox for a password reset email (be sure to check your spam/junk folder too)
  5. Click the link in the email and create your new password

Still need help? Contact us at  Contact Us and we’ll be happy to assist you!

Answer: Don’t worry it’s a quick fix! Here’s what to do:

  1. Open the RouteBuddy app on your iPhone or Android device
  2. On the login screen, tap “Lost your password?”
  3. Enter the email address you used to sign up
  4. Check your inbox (and spam/junk folder) for the password reset email
  5. Tap the link in the email and set a new password

Please note that your RouteBuddy subscription will automatically renew each month unless cancelled before the renewal date. You can cancel at any time to prevent future payments from being taken.

For instructions on how to cancel your subscription, please refer to our “How to Cancel My Subscription” guide. If you need further assistance, feel free to let us know.

If you cancelled after the renewal date, the payment may have already been processed. Cancellations stop future payments, but they don’t refund charges that have already been processed.

Please check whether your subscription was cancelled in your Subscriptions section of your iOS or Android settings. If it shows as cancelled, you may have a duplicate order—one through the app and another through the website—where one subscription is still active.

Please refer to “How do I cancel my subscription?” in the FAQ for instructions on cancelling your subscription on the website. If you’re unsure, please contact our support team with your email address, and we’ll verify it for you.

If you entered the wrong email address, you won’t receive email needed to complete your account setup. To fix this, log into your website account (if possible) and go to Account Details to update your email to the correct one. After updating, please change your password as well.

Then, use your updated login details to sign into the RouteBuddy App and access your premium account.

If you’re unable to log in to make these changes, please contact us and we’ll help you further.

The beginning point of a learner’s driving test is always a driving test centre. The app will guide you to the test centre, and after you have reached there, the test route will appear and you’ll be on your way.

If you’re not hearing the voice navigation from the app, try the following steps:

  1. Ensure the volume on your device is turned up.
  2. Check if your device is connected to Bluetooth or any other audio system, as this can sometimes redirect the sound.
  3. Make sure the app’s sound settings are enabled.

The app should guide you to the test centre first, and once you reach it, the test route will appear, and you’ll be on your way. If the issue persists, please don’t hesitate to contact us.

If you’ve paid for a subscription but the app is still asking you to purchase one, please follow these steps:

  1. Make sure you’re signing into the app with the same email address you used to purchase the subscription.
  2. Check if you’ve completed the account setup by confirming the instructions sent to your email after purchase.

If the issue persists, please contact us, and we’ll help resolve this for you.

If you cannot find the answer you’re seeking, don’t hesitate to contact us here.